FAQ

WHEN WILL I BE CHARGED:

You will be charged when you place your order. All successfully placed orders will receive an email confirmation of the charges.

WHERE IS MY ORDER:

You will receive a shipping confirmation email with tracking information once your order has shipped. If you have not received an update after two consecutive weeks, please email support@wegrindapparel.com.

I SELECTED IN PERSON EXCHANGE AS MY SHIPPING OPTION, HOW DO I GET MY ORDER:

You will receive a confirmation email once your order has been placed. One of our staff members will reach out to you to coordinate a time and place. If you have not received an update after two consecutive weeks, please email support@wegrindapparel.com

WHAT IS A PRE ORDER AND WHEN WILL IT SHIP:

Occasionally, we will list an item for sale before the manufacturing process is finished. All pre-order items will be named as such and include an anticipated shipping window.

CAN I CHANGE/CANCEL MY ORDER:

Once an order has been placed, we are unable to edit the address or modify the items in the order. Please make sure all of your information is correct before placing your order. If you have any questions, reach out to us on our contact form.

WHERE CAN I FIND MY TRACKING:

We will email you the tracking number for your package once it leaves our warehouse.

WHERE DO YOU SHIP:

We currently ship worldwide

HOW MUCH DOES SHIPPING COST:

We charge flat rate fees for shipping. It is currently $7.

WILL I HAVE TO PAY FOR CUSTOMS FEES AND IMPORT DUTIES ON INTERNATIONAL SHIPMENTS:

Any import duties and taxes are charged once the package has reached the destination country and these charges must be paid by the recipient of the package. Unfortunately we have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges you are advised to contact your local customs office.

For more details, refer to our shipping policy page.

WHAT CURRENCY ARE YOUR PRICES IN:

All prices are listed in us dollars.

WHAT IF MY PACKAGE GOT RETURNED TO SENDER:

If your package has been returned to sender (we grind apparel), we may be able to issue a replacement pending inventory availability or provide a refund if inventory is not available. Unfortunately, we are unable to reship any returned packages at this time. If you think your package has been returned to sender but we have not contacted you, let us know by submitting a ticket using our contact form.

HOW TO I START A RETURN/EXCHANGE:

Read and follow our easy return/exchange process here

WHAT IS THE STATUS OF MY RETURN/EXCHANGE:

If you have already gone through our return/exchange online process and you have shipped your items back to us, once we receive the products at our warehouse, please allow 5-7 business days for your return/exchange to be processed.

To speed this process up, you can email us your tracking number to show that it has arrived at our warehouse, and we will make sure to process your return/exchange.

WHERE'S MY PACKAGE:

If your package has not been delivered and it is beyond the estimated shipping time from the carrier (USPS, FEDEX, UPS) unfortunately, there is nothing we can do but wait. We recommend contacting the courier directly. Sometimes USPS, FEDEX and UPS have shipping delays beyond our control.

If you no longer want to keep your order because of this delay, once you receive your order, you can start a return here

WRONG ITEM SENT OR MISSING ITEM:

If we sent you the wrong item, or forgot an item in your order, please send us pictures of the incorrect item and let us know which item from your order is missing/wrong and we will follow up. Please reach out via email to support@wegrindapparel.com